Terms of Service
Last updated: May 12, 2026
These Terms of Service govern your use of novaklockphoenix.com and any services you request from Novak Lock & Security Phoenix. By browsing this site, submitting a service request, or scheduling work with us, you agree to the terms set out on this page. If you do not agree, please do not use the site or request services.
Cancellations and Rescheduling
We ask that you give us at least 24 hours’ notice if you need to cancel or reschedule an appointment. This allows us to offer that time to other customers and keep our crews running efficiently.
Cancellations made with less than 24 hours’ notice may be subject to a late-cancellation fee. We will inform you of any applicable fee at the time of booking or as noted in your service agreement.
Revisions to These Terms
We may update these Terms of Service from time to time. When we do, we will revise the Last Updated date at the top of this page. The current version will always be available at novaklockphoenix.com.
Continuing to use this site or requesting services after any revision constitutes your acceptance of the updated terms. We encourage you to review this page periodically.
Workmanship and Parts Warranty
Details of our workmanship warranty - including its duration and what it covers - are provided to you at the time of service. That warranty applies specifically to the labor and craftsmanship we deliver.
Any parts, materials, or equipment installed are subject to the warranty terms of their respective manufacturers. We do not extend or modify manufacturer warranties, and claims related to those parts must follow the manufacturer’s own process.
Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the State of AZ, without regard to its conflict-of-law principles. Any dispute arising out of or relating to these terms or to services provided by Novak Lock & Security Phoenix will be brought exclusively in a court of competent jurisdiction located in AZ.
Scope of Services
Novak Lock & Security Phoenix provides professional home services in Phoenix, AZ and the surrounding areas. All work is subject to our availability and to a professional assessment of your specific property and conditions.
Some jobs coordinated through novaklockphoenix.com may be carried out in whole or in part by independent trade professionals or partner contractors working alongside or on behalf of Novak Lock & Security Phoenix. By requesting service, you acknowledge and accept this arrangement.
Severability
If any provision of these Terms of Service is found to be invalid or unenforceable under applicable law, that provision will be limited or removed to the minimum extent necessary. All remaining provisions will continue in full force and effect.
Estimates and Final Pricing
Any estimate we provide is given in good faith based on the information available at the time. Actual costs may differ if site conditions, scope, or materials turn out to be different from what was initially assessed.
If we determine that the final price will exceed the original estimate in a meaningful way, we will notify you before continuing with the work. Proceeding after that notification indicates your acceptance of the revised price.
Limitation of Liability
To the fullest extent permitted by applicable law, Novak Lock & Security Phoenix’s total liability to you for any claim arising out of or related to our services is limited to the amount you paid us for the specific service at issue.
We are not liable for any indirect, incidental, special, or consequential damages - including lost profits, loss of use, or damages to property beyond the immediate work area - even if we were advised of the possibility of such damages.
Contact Us
If you have questions about these Terms of Service or need clarification on any provision, please reach out to us through our contact page. We are happy to help.