What Phoenix Homeowners Say About Novak Lock & Security Phoenix
We’ve been serving Phoenix since 2002, and the only marketing that ever mattered to us is a customer who calls back or tells a neighbor. Every review below came from a real job, with a real written price quoted upfront, a real photo record delivered at completion, and a real technician in a Novak uniform. We don’t chase stars. We chase the standard.
Recent Reviews
“I was locked out of my house in Ahwatukee at 10 PM on a Tuesday. The person who answered the phone was actually in Phoenix, not some call center, and quoted me $185 to pick the deadbolt and rekey both cylinders. Daniel’s technician showed up in 22 minutes, did the work, and the invoice matched the phone quote to the dollar. Haven Standard Clause 1 in action.”
Paige R., Ahwatukee, Phoenix
“We bought a 1987 ranch in Encanto and every door had a different key. Daniel walked the house with me, counted seven cylinders that needed rekeying to a single key, and quoted $35 per cylinder in writing before he touched anything. Two hours later I had one key for every door, plus a photo record of each lock before and after. No surprises, no upsell.”
Adam N., Encanto, Phoenix
“My business near 24th Street and Camelback needed an access control system after a break-in. Novak installed a Schlage electronic keypad entry on the front and rekeyed the interior offices to a master key system. Daniel pointed out the back door had a Grade 2 residential deadbolt on a commercial steel frame, which is why the pry bar went through it so easy. Replaced it with a Grade 1 commercial deadbolt. Everything was priced in writing, installed in one day, and documented with photos.”
Doug M., Biltmore Area, Phoenix
“I called three locksmiths in Phoenix when my ignition cylinder failed in my driveway near South Mountain. Novak was the only one who quoted a firm price over the phone, $240 to replace the ignition cylinder. The other two said ‘starts at $85’ and couldn’t tell me the final number. Daniel’s tech showed up, confirmed the quote matched, and did the work. I got the photo record and the written warranty before he left. That’s the difference.”
Allison A., South Mountain, Phoenix
“Our property management company handles 34 doors in Sunnyslope. Novak rekeys between tenants on about six units a month. Daniel’s team always quotes the per-cylinder price in writing, always sends the same two technicians I recognize, and always leaves the photo record and the written scope in my email before they’re back in the van. In three years, zero invoice disputes. Haven Standard Clause 1 again.”
Paige R., Sunnyslope, Phoenix
“I had a Medeco high-security cylinder that was sticking in my Arcadia front door. Daniel didn’t just lubricate it and leave. He pulled the cylinder, showed me the wear pattern where the Arizona dust had gotten past the wafers, and explained why a residential Grade 2 cylinder in direct afternoon sun was working harder than it was built for. Gave me two options in writing: rebuild the Medeco for $165 or replace with a new Mul-T-Lock for $340. No pressure either way. I went with the rebuild, got the 365-Day Done Right Promise in writing, and the photo record showed the internal wear I never would have seen.”
Adam N., Arcadia, Phoenix
“Locked my keys in my truck at Desert Ridge Marketplace on a Saturday afternoon. Called Novak, got a live person in under 30 seconds, quoted $125 to unlock and make a spare key on site. Technician arrived in 35 minutes, unlocked it without damage, cut the key from the door lock, and tested it three times before I paid. The photo record showed no scratches on the door frame. I’ve used them three times since for rekeys at my rental in Deer Valley.”
Doug M., Desert Ridge, Phoenix
“After my divorce, I needed every lock in my North Phoenix house rekeyed same day. Daniel answered the phone himself, asked how many cylinders, quoted $35 each for seven cylinders, and had a tech there by 2 PM. The tech found one of the deadbolts was a knock-off brand with no security pins, basically decorative. Pointed it out, gave me a written quote to upgrade to a Schlage Grade 2 for an additional $65, and let me decide. I upgraded. Got one key for the whole house, the written warranty, and the photo record. The 365-Day Done Right Promise means something when you’re sleeping alone in that house for the first time.”
Allison A., North Phoenix, Phoenix
“Our warehouse near 27th Avenue and Indian School had a failed electric strike on a Monday morning. Novak diagnosed it over the phone, quoted $420 to replace the strike and test the access control panel, and had a tech there by noon. The tech found the power supply was also failing, called me with a second written quote for $180 to replace it, and waited for my approval before proceeding. No ‘while I’m here’ surprises. The photo record showed the wiring before and after. That’s why we keep their number posted in the office.”
Doug M., Alhambra, Phoenix
“I manage a 12-unit building in Roosevelt Row. Had a tenant move out and needed a rekey plus a new deadbolt installation on a door that had been kicked in. Daniel’s tech arrived, assessed the frame damage, quoted $140 for the rekey and $195 for the reinforced strike plate and Grade 1 deadbolt, all in writing. Showed me the split in the door jamb that I hadn’t seen from the outside. Fixed it proper. The photo record went to me and the property owner. That’s documentation I can use if the insurance company asks questions.”
Paige R., Roosevelt Row, Phoenix
Why Customers Trust Us
Every review above points to the same four things we don’t compromise on.
Haven Standard Clause 1: The price on the phone is the price on the invoice. Has been since 2002. Our dispatchers are trained on every lock type we service, and our technicians are not permitted to change the quote on the doorstep. Not for ‘unexpected complications,’ not for ‘while I’m here.’ The written price stands.
Background-checked, uniformed technicians. The same person who quotes your job is the person who shows up. They arrive in a marked vehicle, in a Novak uniform, with ID. No subcontractors, no day laborers, no exceptions.
Documented photo record on every visit. You get it before we leave. Shows the condition of your hardware when we arrived, what we did, and what it looks like now. Not an upgrade, not a premium package. Standard.
365-Day Done Right Promise. If a rekeyed cylinder binds, if an installed deadbolt loosens, if an access control reader fails, we make it right. No diagnostic fees, no trip charges, no arguments. The promise is in writing because we intend to keep it.
We’ve installed or serviced over 60,000 locks, keys, and systems since 2002. Every one started with a written price and ended with a documented record. If you’re comparing locksmiths in Phoenix, bring us any competitor’s written estimate and we’ll review it free. Then you’ll know the difference.
Call Novak Lock & Security Phoenix at (480) 376-7170. A live person answers, 24 hours a day.
Written by Daniel Novak, Owner at Novak Lock & Security Phoenix, serving Phoenix since 2002.