Non-destructive entry first, always - and we re-key Schlage, Kwikset, and Baldwin locks on the spot while you watch
You get a price before we start. It does not change when we arrive. No surprises.
The Novak Lock & Security Phoenix Guarantee
We stand behind every lock we install, every cylinder we rekey, and every emergency call we answer in Phoenix. Since 2002, we’ve serviced over 60,000 locks, keys, and access systems, and every single job left with a written price agreed to beforehand and a documented photo record of the completed work. That’s not marketing language. It’s Haven Standard Clause 1: the price on the phone is the price on the invoice, and our technicians are not permitted to change it on your doorstep. We built this business on that rule, and we haven’t broken it in more than two decades of serving Phoenix homeowners and businesses.
Our guarantee is simple. If it’s not done right, we make it right. That’s the 365-Day Done Right Promise, and it applies to every residential lock installation, commercial rekey, access control configuration, and emergency locksmith response we perform. No exceptions, no paperwork battles, no “read the fine print.” Daniel Novak, Owner, put this in place when he opened Novak Lock & Security because a lock is only as trustworthy as the person who installed it.
What’s Covered
- Workmanship on every installation and repair. If a deadbolt we installed binds, a latch we adjusted fails to catch, or a strike plate we mounted works loose within 365 days, we return and correct it at no charge. We document the original condition with photos, so there’s no dispute about what we found and what we did.
- Parts integrity and proper specification. We guarantee that the hardware we specify matches your security need and your door’s construction. If we install a Grade 2 commercial lever on a residential interior door where it doesn’t belong, or recommend a high-security cylinder where a standard pin-tumbler would serve, that’s on us. We name the grade, we explain the application, and we stand by the match.
- Site condition on departure. We leave your property as we found it, minus the lock problem. That means no metal shavings in the threshold, no stripped screws left in the jamb, no packaging debris. Our photo record includes a final shot of the work area, and that image goes to you before we leave.
- Arrival and scheduling commitment. For emergency calls in Phoenix, we provide a clear arrival window and update you if traffic on the I-10, the 202, or surface streets in Arcadia, Maryvale, or Ahwatukee shifts that estimate. For scheduled residential and commercial work, we confirm the day before and call when en route. If we miss a window without communication, we acknowledge it and make it right.
- Honest, upfront pricing with zero doorstep revision. Haven Standard Clause 1 again: the dispatcher quotes a firm price based on your description and, when needed, a photo you send. The technician who arrives carries that written scope and that written price. They are not authorized to add charges for “unexpected complications” they should have anticipated. If we encounter genuine hidden damage, we stop, explain, and quote the additional work before proceeding. You approve it, or we don’t do it.
Our Satisfaction Promise
If you’re not satisfied with our work, we want to know within 365 days. Call us at (480) 376-7170, and a live person will answer, 24 hours a day. Describe what happened. We’ll pull your job record, including the technician’s photos, the written scope you signed, and the invoice. If we failed to meet the standard we set, we return to your home or business in Phoenix and correct the deficiency. No re-dispatch fee, no “trip charge,” no argument about whether the issue is “covered.”
Daniel Novak handles escalation personally when a customer isn’t fully satisfied. He’s been in the field since 2002, and he still reviews every complaint that reaches his desk. The Haven Standard requires documented resolution, not just verbal reassurance. That means if we make it right, you get a written record of what was done and a new photo set showing the corrected work. The 365-Day Done Right Promise isn’t a replacement for manufacturer warranties on the locks themselves, it’s our pledge that we installed them correctly, specified them honestly, and treated your property with respect. If any of those three things didn’t happen, we fix it.
Licensed & Insured Backing
Every locksmith who works for Novak Lock & Security in Phoenix is background-checked, uniformed, and operating under our state license and full insurance coverage. That’s the real guarantee behind the paperwork. Licensing means we’ve met Arizona’s requirements for trade knowledge and ethical operation. Insurance means if an installation error causes property damage, or if a technician is injured on your premises, you’re not exposed to liability. We don’t treat these as checkboxes. We treat them as the minimum threshold for entering your home or business.
Our credentials are verifiable on request, and we encourage you to verify any locksmith’s standing before you hire them. Phoenix has no shortage of unlicensed operators who quote low on the phone and invent charges on arrival. Haven Standard Clause 1 exists specifically because that practice is common in this market. When you call (480) 376-7170, you reach a live dispatcher who can confirm our license status, explain our insurance coverage, and email documentation before we dispatch. The guarantee we offer only matters because we have the credentials and the operational discipline to back it up. Daniel Novak built this company on that principle in 2002, and it hasn’t changed.
Written by Daniel Novak, Owner at Novak Lock & Security Phoenix, serving Phoenix since 2002.